Is the agent meeting the defined SLA time for responding to the customer?
Are th...
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Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI is at the vanguard of innovation, offering a future in which human-computer conne...
The more natural, human-like communication with machines is made possible by conversationa...
As technology moves ahead, the need for business process automation is also increasing at...
With the growth of customer expectations, businesses need to rethink how they provide a s...
Introducing Voice by Verloop.io - A Conversational Gain
How many times have you wanted...
For an effective customer experience, focusing on the agent's experiences is as important...
With communication at the crux of customer support, many businesses are looking for ways ...
Our Panelists - A Quick Intro
This article is written based on the Verloop.io for Star...
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2020 wasn't an easy year. As a business, the COVID-19 pandemic ravaged many markets and i...
Businesses of all sizes are automating customer support to scale and improve consumer int...
According to a study, more than 12,000+ consumers have used either voice or chat assistan...
Gulf Information Technology Exhibition (GITEX), an annual trade show, exhibition and conf...
Constant customer support requires automation to do the heavy lifting. A reason to automa...
Striking the right balance between Quality of Resolution, Response Time, and CSAT.
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