Is the agent meeting the defined SLA time for responding to the customer?
Are th...
Converse
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI is at the vanguard of innovation, offering a future in which human-computer conne...
The more natural, human-like communication with machines is made possible by conversationa...
AI has changed the way users interact with a real estate agency. We discuss 7 ways AI in ...
Conversational AI in logistics focuses on using the automation process to facilitate the ...
What is user intent in AI? By understanding user intents, AI can answer customers questio...
With Conversational AI in the foodservice domain, there's a significant impact on the cus...
With the uncertainties hovering high and the world transforming to locked economies due t...
Siraj Uddin is Head of Customer Experience at Transak. He talks about the importance of c...
When it comes to conversational AI vs live chat with human as a customer support option, ...
Conversational AI is trending and preferred communication tool for businesses. We look at...
Wondering which support is better for your company: phone or conversational AI? In this a...
We look at different types of customer support and how to go about selecting the best opt...
Travel agencies need to be prepared when the industry opens up again. We discuss the cust...
It’s a big, crowded marketplace out there, full of consumers that want different things...
WhatsApp Business is popular because it has already proven its strength in uplifting cust...
An inescapable truth of customer support is facing angry and difficult customers. In this...
Happy customers help run the business. Learn how chatbots help extend support, satisfying...