Is the agent meeting the defined SLA time for responding to the customer?
Are th...
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Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI is at the vanguard of innovation, offering a future in which human-computer conne...
The more natural, human-like communication with machines is made possible by conversationa...
Southeast Asia has remained the foreground of tech novelty. In this blog, we’ll look at...
Many businesses have adopted mobile chatbots for customer service to improve their custom...
Integration of conversational AI platform with the customer service tools allows business...
Knowing chatbot terms can be thrilling, especially now that almost every site comes with ...
Today, an ever-increasing number of businesses are incorporating chatbots into their webs...
Instagram Messenger API for travel communication ensures flawless customer support. In th...
Chatbots in Southeast Asia is an upward trend. With smartphone penetration sky-high, mess...
Living in the age of convenience, speed and accessibility, businesses and consumers look ...
Customer engagement today is all about creating experiences that build trust. And 95% of ...
Our website has had a complete redesign. We did this to present information in an easy an...
A good customer service strategy is the key driving force that takes the business up the ...
Client experience matters, and it leads to real revenue. According to research from PwC, ...
Instagram is a social media platform for sharing photos and videos. It boasts 1.07 billio...
Big announcement coming in. WhatsApp has introduced Interactive Messages for WhatsApp Bus...
WhatsApp Business API (WABA API) is always on the lookout for ensuring the communication ...