Is the agent meeting the defined SLA time for responding to the customer?
Are th...
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The overall loan disbursals in the micro-lending market increased by 80% in the past few y...
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The Customer Effort Score (CES) assesses how much effort customers must make to fix an iss...
Good customer service is the backbone of any successful business, no matter its size. A si...
Don't just play peek-a-boo with your customers this festive season—stay visible and buil...
(كيف يمكننى عمل مجيب الى باللغة العربية باستخدام ...
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Voice AI is at the vanguard of innovation, offering a future in which human-computer conne...