Digital experiences will continue to be the driving force behind Conversational AI in the...
Where haven’t we come across a chatbot?
The Siri on your phone, the bot on you...
80% of support queries constitute redundant and repetitive queries. And a support agent i...
Learn what is conversational AI, how it works and how your organisation can use it to pro...
Customer retention strategies in the BFSI sector embrace technology to provide a strategi...
Foodtech is one of the most challenging industries in the world. Fast-moving SKUs with in...
Building on customer relationships is a lot like investing in personal relationships. The...
WhatsApp Pay is finally live in India. This will have a positive impact on digital paymen...
To make live chats effective, it’s imperative to deliver top-notch service by trained s...
Growing the business during COVID-19 and making profits become the tip of the iceberg dur...
It’s estimated that by 2021, 85% of customer service interactions will be automated. An...
“Even though fewer customers may be experiencing problems, more customers are inclined ...
Foodtech in India is poised for its second breakout. As one of the few industries that th...
In a competitive market, banks are trying different strategies to acquire new customers, ...
Travel Chatbots Help Provide a Better and Interactive Experience for Travelers.
We hav...
Small features & fixes can create big product wins! We explore how Verloop.io made si...
We are excited to announce that we now have Jatis Mobile as another WhatsApp provider in ...
Post-purchase customer experience involves the interactions and experiences your customer...
Customer Acquisition Cost or CAC is the cost of convincing a potential customer to buy a ...