Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Is the agent meeting the defined SLA time for responding to the customer?
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Over the past few years, chatbots have stepped into the foray of mainstream business ope...
Customer support has evolved from the traditional help desk to a multi-dimensional suppor...
Your landing page needs a chatbot.
Why?
It’s the one page where your ...
When the news broke out that Meta, then known as Facebook, had introduced WhatsApp API, ...
Customer support is an often ignored facet of the Indian business ecosphere, but the n...
AI-powered chatbots are the craze. But is the chatbot powering your customer communicati...
An AI-powered chatbot upgrades your user onboarding experiences with real-time ticket re...
We discuss 15 essential customer support metrics, their definitions and tips to improve ...
Engagement takes a high jump when a user interacts with an AI that’s smart, perceptive,...
A solid foundation lets you build valuable things. Be it a tree, a home or an iceberg. Fo...
Alina Wheeler said, “Design is intelligence made visible.” And it couldn't be more t...
Ask any HR professional what they work on, and it’s likely they will pull out a list o...
Economic crisis is looming over the world. Here’s how your customer support can keep u...
Voice-based conversational AI solves customer queries by providing relevant answers. It e...
WhatsApp is the most popular messaging application in the world. With WhatsApp chatbots,...
Converse