80% of support queries constitute redundant and repetitive queries. And a support agent i...
Learn what is conversational AI, how it works and how your organisation can use it to pro...
Conversational banking is a way of rendering banking services to users through natural co...
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Verloop.io has been named in the recently rolled out G2’s 2022 Best Softw...
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This article is written based on the Verloop.io for Star...
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WhatsApp announced changes to its Terms and Privacy Policy at the beginning of the year a...
Customer Experience is the new battlefield where companies are competing with each other ...
2020 wasn't an easy year. As a business, the COVID-19 pandemic ravaged many markets and i...
Businesses of all sizes are automating customer support to scale and improve consumer int...
According to a study, more than 12,000+ consumers have used either voice or chat assistan...
Gulf Information Technology Exhibition (GITEX), an annual trade show, exhibition and conf...
Constant customer support requires automation to do the heavy lifting. A reason to automa...
Striking the right balance between Quality of Resolution, Response Time, and CSAT.
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Information security is the holy grail of all businesses these days. Irrespective of the ...
How many times have you wanted to know your customers’ feedback (to improve CSAT) and e...
Customer retention strategies in the BFSI sector embrace technology to provide a strategi...
Foodtech is one of the most challenging industries in the world. Fast-moving SKUs with in...
