Is the agent meeting the defined SLA time for responding to the customer?
Are th...
Converse
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI is at the vanguard of innovation, offering a future in which human-computer conne...
The more natural, human-like communication with machines is made possible by conversationa...
The COVID-19 pandemic brought forth an unprecedented crisis, which has compelled business...
Do your chatbot users speak English? The answer is probably no.
Out of the 4.72 billio...
Bengaluru, 18 May, 2022: Verloop.io, a leading specialist in the conversational AI domain...
As support becomes more customer focussed, the call centre is struggling to keep up. Auto...
Meta announced that it will open the WhatsApp Cloud API to all businesses during their ev...
I’ve been recently working on several articles in the Martech and digital space. Mostly...
1.3 million.
That’s the daily, active global users on Instagram. And 90% of th...
Did you know the global estimated amount in money laundering is between $2.22 trillion an...
One of the most commonly asked questions on Quora for me is usually, "How do chatbots wor...
Boosted conversions, fraud detection, and easy payments are just a few things conversatio...
WhatsApp is one of the most popular messaging applications in the world. Using WhatsApp's...
Voice recognition is filling up the gaps call centres have deep within their support func...
Will AI reduce jobs? Will AI take our jobs?
Several questions arise whenever we talk ...
Facebook survey shows that more than 50% of customers are more likely to shop with a busi...
In this blog post, you will learn how to create a WhatsApp Business account.
Before we...