Elevate Customer Experiences with Omnichannel Solution
With end-to-end encryption, customers can securely send voice messages, media-rich texts, GIFs, videos, and images. WhatsApp’s 90% open rates ensure important notifications, such as transactions and confirmations, reach your customers without getting lost.
Support customers as soon as they visit your page. Facebook is ideal for nurturing, reminding, upselling, and cross-selling. With Verloop.io, feedback collection, CSAT updates, and more run on autopilot.
Website chatbots create a great first impression and enhance customer experience. They guide customers through issues, display FAQs, collect feedback, and recommend products while prompting action based on issue assessment.
Customers can easily screenshot and record issues in-app, ensuring they feel supported. This feature also allows you to proactively remind them about maintenance, subscription renewals, and payment reminders.
Customers frequently explore products on Instagram. With Instagram Messaging, they can reach out via profiles, shops, and stories. The API lets you manage and scale conversations seamlessly, consolidating all queries and customer details into a single view for your agents.
Do More with Verloop.io
Converse Smartly
Create a seamless customer journey by starting to strike a conversation, welcoming your customers, enabling them to self-serve, and closing the conversation in a meaningful way.
Insightful Reports
Track everything from chat statuses to quality of responses to agent availability using easy-to-read scheduled reports. You can also retrieve chats using webhook URLs to get customized ad-hoc reports.
Out-of-the-box Integrations
Connect with any app instantly. Access your ticketing system quickly while talking to your customers. Verloop.io supports about 10+ CRM/ticketing software to give you a seamless conversational experience.
Driving Support Efficiency for 500+ Brands Globally
Frequently asked questions
Verloop.io supports a wide range of customer-facing channels, including website chat, in-app chat, WhatsApp, Facebook Messenger, Instagram, Google Business Messages, and Voice—all from a single platform.
Yes. Verloop.io offers a unified agent dashboard where your team can view, manage, and respond to customer queries across all connected channels in real time—without switching tabs.
Absolutely. You can deploy AI-powered chatbots and voice bots across every channel to handle FAQs, transactional updates, lead capture, and more—24/7.
Yes. You can customise bot flows, greetings, templates, and tone based on the channel and customer journey stage—ensuring conversations feel native and contextual.
Yes. With Verloop.io, customer profiles and conversation history are synced across all touchpoints, giving agents full context even when customers switch from chat to voice or another channel.
Yes. Verloop.io is an official WhatsApp Business Solution Provider (BSP), enabling brands to send personalised campaigns, automated responses, and transactional messages—while staying compliant with WhatsApp’s guidelines.
ChatBanking is a step in the direction of ADIB's overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles.
Siraj Patel CTO, ADIB