Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Is the agent meeting the defined SLA time for responding to the customer?Â
Are t...
If contact centres had a stress meter, most would be peaking in the red.
Between rising...
Understanding AI Chatbots
What if your business could hold thousands of conversations—s...
Is the agent meeting the defined SLA time for responding to the customer?Â
Are t...
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Call Campaigns
That Convert
In the age of emails, ads, and chatbots, it’s easy to assu...
Guide on
Customer Support
Tickets
Every customer query is a storyâ...
Customer Service in
Banks
Banking has always been built on trust—but i...
Improving Marketing with Generative AI Tools
One of the most promising and transformative...
Conversational AI or AI Agent is trending and becoming the preferred communication tool f...
Customer Support Automation Trends in
UAE
Think about the last time you contacted a bran...
Difference Between
AI Agent and IVR
Phone support has been around for de...
AI Agent
Handover
to Human
AI Agents — in both chat and voice â€...
Customer conversations are no longer predictable or linear — they’re dynamic, multi-l...
As technology moves ahead, the need for business process automation is also increasing at...
When it comes to crafting seamless conversational AI solutions, the goal is to make intera...
Debunking
Arabic
LLM Models
Have you ever tried using a chatbot in...
What is user intent in AI? By understanding user intents, AI can answer customers' questi...
Understanding
Campaign Management
Imagine this: you’ve launched a new ...
Speech recognition is difficult to implement in real-time environments. We list the prob...
Converse