Is the agent meeting the defined SLA time for responding to the customer?
Are th...
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI is at the vanguard of innovation, offering a future in which human-computer conne...
The more natural, human-like communication with machines is made possible by conversationa...
Is the agent meeting the defined SLA time for responding to the customer?
Are th...
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
As the frost settles and the year draws to a close, it's time to celebrate!Verloop.io is t...
A platform where nearly 3 billion people ( well, 2.95 billion active users to be precise) ...
Getting visitors to your Shopify store is one thing; converting them into customers is ano...
AI is no longer the stuff of science fiction – it’s quickly becoming a pivotal tool fo...
In the most competitive world of e-commerce, the checkout page is the final hurdle. It's w...
We live in a world where a digital experience is the key for a business to survive. Your w...
No one likes spammy messages, and this rule applies to your customers as well!
A survey...
Your customer service team is working harder than ever, but are they actually delivering b...
As the frontline of customer interaction, contact centres are under immense pressure. More...
When it comes to crafting seamless conversational AI solutions, the goal is to make intera...
There's no shortage of guides explaining WhatsApp API's technical features. But as a marke...
When it comes to engaging customers in Saudi Arabia, knowing Arabic is just the beginning....
Ever wondered how you could streamline data collection and lead qualification with a simpl...
As a marketer who's weathered the storms of countless digital transformations, I've seen t...
Let’s face it—escalations are part of the job for any customer support agent. Whether ...