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Author: Reshma

Bridging the gap between customer support and automation.
Loves Filter coffee and long weekends.

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Conversational AI
10 Mins
Conversational AI
Verloop.io Launches New AI-Language Features
  • February 22nd, 2023 / 10 Mins read
  • Verloop.io
Since the launch of ChatGPT in Nov 2022, everyone has grown obsessed with this new large ...
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Verloop.io Leads in the G2 Best Software Awards 2023
  • February 16th, 2023 / 4 Mins read
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We’ve done it once again!  Verloop.io has been named in the recently rolled out...
whatsapp
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whatsapp
Verloop.io’s Outreach Solution on WhatsApp Business API
  • January 17th, 2023 / 5 Mins read
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Conversational AI
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Conversational AI
Verloop.io Named in Gartner’s Competitive Landscape: Conversational AI Platform Providers
  • November 14th, 2022 / 2 Mins read
  • Rachana Chotia
Digital experiences will continue to be the driving force behind Conversational AI in the...
ai in customer support
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voicebot
ai in customer support
The Correlation between Voicebots and Improved User Experience
  • December 20th, 2022 / 4 Mins read
  • Reshma
Voicebots are revolutionising customer support. We look at how your business can leverage...
customer support
8 Mins
customer support
What is Omnichannel Customer Support?
  • September 27th, 2022 / 8 Mins read
  • Reshma
Omnichannel support integrates multiple customer engagement channels to provide a seamles...
Instagram
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Instagram API
Instagram
All You Need to Know About Instagram Business API
  • June 8th, 2021 / 2 Mins read
  • Reshma
Instagram is a social media platform for sharing photos and videos. It boasts 1.07 billio...
whatsapp
3 Mins
whatsapp
WhatsApp Interactive Messages: List Messages and Reply Buttons
  • June 4th, 2021 / 3 Mins read
  • Reshma
WhatsApp Business API (WABA API) is always on the lookout for ensuring the communication ...
real estate
5 Mins
real estate
AI in Real Estate: Build Meaningful Bond with Customers
  • June 1st, 2021 / 5 Mins read
  • Reshma
AI has changed the way users interact with a real estate agency. We discuss 7 ways AI in ...
customer support
5 Mins
how to make customer support strong
customer support
6 Things That Make Your Customer Support Strong
  • April 19th, 2021 / 5 Mins read
  • Reshma
It’s a big, crowded marketplace out there, full of consumers that want different things...
product
4 Mins
nudge to re-engage
product
Introducing Nudge to Orchestrate Reminders in Chat Rooms
  • March 24th, 2021 / 4 Mins read
  • Reshma
What’s the hardest job to do?If we asked this question to a Marketer, they would probab...
whatsapp
5 Mins
handling customer communication on whatsapp
whatsapp
Handling Customer-Communication on WhatsApp the right way
  • March 18th, 2021 / 5 Mins read
  • Reshma
With more than 1.5 billion active users -- or nearly one-third of the global internet aud...
customer support
4 Mins
customer support
Introducing Voice by Verloop.io – A Conversational Gain
  • March 4th, 2021 / 4 Mins read
  • Reshma
Introducing Voice by Verloop.io - A Conversational Gain How many times have you wanted...
outreach
5 Mins
outreach
Introducing Outreach For Proactive Communication
  • February 18th, 2021 / 5 Mins read
  • Reshma
With communication at the crux of customer support, many businesses are looking for ways ...
customer support
7 Mins
customer support
Verloop.io for Startups
  • February 3rd, 2021 / 7 Mins read
  • Reshma
Our Panelists - A Quick Intro This article is written based on the Verloop.io for Star...
customer support
5 Mins
customer support
11 Ways to Automate Customer Support Without Losing Personalisation
  • December 23rd, 2020 / 5 Mins read
  • Reshma
Constant customer support requires automation to do the heavy lifting. A reason to automa...
canned responses
5 Mins
canned responses
Resolving Conversations Faster with Canned Responses
  • December 18th, 2020 / 5 Mins read
  • Reshma
Striking the right balance between Quality of Resolution, Response Time, and CSAT. Ask...
security
5 Mins
security
Bam! Verloop.io Just Got Extra-Secure
  • December 10th, 2020 / 5 Mins read
  • Reshma
Information security is the holy grail of all businesses these days. Irrespective of the ...
whatsapp csat
5 Mins
whatsapp csat
Announcing CSAT on WhatsApp and Facebook
  • December 10th, 2020 / 5 Mins read
  • Reshma
How many times have you wanted to know your customers’ feedback (to improve CSAT) and e...

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