Since the launch of ChatGPT in Nov 2022, everyone has grown obsessed with this new large ...
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Author: Rachana Chotia
Here to write about all things Customer Support Automation. If I’m not writing, I’m either reading or planning a trip.
We’ve done it once again!
Verloop.io has been named in the recently rolled out...
In this fast-paced world, businesses need to be quick regarding marketing. That includes ...
Digital experiences will continue to be the driving force behind Conversational AI in the...
A solid foundation lets you build valuable things. Be it a tree, a home or an iceberg. Fo...
Have you noticed the many use cases chatbots and voicebots are being deployed for? It’s...
Voice-based conversational AI solves customer queries by providing relevant answers. It e...
Voice-based support makes customer interactions easy, quick and efficient. We look at wha...
Are you considering using a conversational chatbot for your customer support? In this pos...
Should you or should you not get a WhatsApp Chatbot for your business?
If you ar...
Learn what is conversational AI, how it works and how your organisation can use it to pro...
Companies are questioning which service is better for their customers - human or AI-power...
The COVID-19 pandemic brought forth an unprecedented crisis, which has compelled business...
Do your chatbot users speak English? The answer is probably no.
Out of the 4.72 billio...
As support becomes more customer focussed, the call centre is struggling to keep up. Auto...
Meta announced that it will open the WhatsApp Cloud API to all businesses during their ev...
I’ve been recently working on several articles in the Martech and digital space. Mostly...
1.3 million.
That’s the daily, active global users on Instagram. And 90% of th...
Did you know the global estimated amount in money laundering is $2 trillion in one year?
...