Since the launch of ChatGPT in Nov 2022, everyone has grown obsessed with this new large ...
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Author: Rachana Chotia
Here to write about all things Customer Support Automation. If I’m not writing, I’m either reading or planning a trip.
We’ve done it once again!
Verloop.io has been named in the recently rolled out...
In this fast-paced world, businesses need to be quick regarding marketing. That includes ...
Digital experiences will continue to be the driving force behind Conversational AI in the...
Chatbots in banking services deliver superior customer experiences. Over the years, it ha...
Salesforce is a leading and preferred CRM platform for businesses across the globe. ...
Chatbots will be a driving force for businesses in 2023. Companies digitised many process...
Digital experiences will continue to be the driving force behind Conversational AI in the...
If you manage a customer support team, you’ll know how important and powerful it is to ...
NLP chatbot is an AI-powered chatbot that enables humans to have natural conversations wi...
Chatbots are a great resource to help you to engage with your audience and generate inter...
G2 Fall 2022 Report is out, and Verloop.io is at top of the chart (once again) with Leade...
We discuss 15 essential customer support metrics, their definitions and tips to improve t...
Call centres aren't enough to support your customers and provide seamless experiences. Yo...
Do you know that two billion active users are accessing WhatsApp today all over the world...
Chatbots in banking are redefining the way people interact with banks. We look at how ban...
80% of support queries constitute redundant and repetitive queries. And a support agent i...
A solid foundation lets you build valuable things. Be it a tree, a home or an iceberg. Fo...
Have you noticed the many use cases chatbots and voicebots are being deployed for? It’s...