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Author: Rachana Chotia

Here to write about all things Customer Support Automation. If I’m not writing, I’m either reading or planning a trip.

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customer support
18 Mins
conversational AI
customer support
What is Conversational AI? Explained with Example and Use Cases
  • June 29th, 2022 / 18 Mins read
  • Rachana Chotia
Learn what is conversational AI, how it works and how your organisation can use it to pro...
banking
14 Mins
banking
Conversational AI For Banking: A Complete Guide On Conversational Banking
  • March 29th, 2022 / 14 Mins read
  • Aksheeta Tyagi
Conversational banking is a way of rendering banking services to users through natural co...
G2
4 Mins
g2 best software award
G2
Verloop.io Shines Bright At The 2022 G2 Best Software Awards
  • February 8th, 2022 / 4 Mins read
  • Aksheeta Tyagi
We did it! Verloop.io has been named in the recently rolled out G2’s 2022 Best Softw...
verloop.io
10 Mins
Verloop.io in 2021
verloop.io
A Look Back on Verloop.io in 2021
  • January 4th, 2022 / 10 Mins read
  • Gaurav Singh
It’s time to reflect on the past year (Verloop.io in 2021). Our achievements and challe...
security
10 Mins
chatbot security
security
Conversational Chatbot Security: Threats, Measures, Best Practices
  • July 6th, 2022 / 10 Mins read
  • Rachana Chotia
Are you considering using a conversational chatbot for your customer support? In this pos...
whatsapp chatbot
5 Mins
WhatsApp chatbot for Business
whatsapp chatbot
WhatsApp Chatbot for Business: Build WhatsApp Bot with Verloop.io
  • July 5th, 2022 / 5 Mins read
  • Rachana Chotia
Should you or should you not get a WhatsApp Chatbot for your business?  If you ar...
customer support
18 Mins
conversational AI
customer support
What is Conversational AI? Explained with Example and Use Cases
  • June 29th, 2022 / 18 Mins read
  • Rachana Chotia
Learn what is conversational AI, how it works and how your organisation can use it to pro...
ai vs humans
7 Mins
Chatbot vs human
ai vs humans
AI Chatbots Vs Humans – Which is better?
  • June 28th, 2022 / 7 Mins read
  • Rachana Chotia
Companies are questioning which service is better for their customers - human or AI-power...
Conversational AI
4 Mins
post pandemic chatbot
Conversational AI
Which Direction are the Chatbots Heading Post Pandemic
  • June 6th, 2022 / 4 Mins read
  • Rachana Chotia
The COVID-19 pandemic brought forth an unprecedented crisis, which has compelled business...
Conversational AI
7 Mins
localise your chatbot
Conversational AI
How Localisation Influences Multilingual Chatbots
  • June 1st, 2022 / 7 Mins read
  • Rachana Chotia
Do your chatbot users speak English? The answer is probably no. Out of the 4.72 billio...
call centre
6 Mins
call centre
Call Centre Automation: What is it and What’s the Future
  • May 31st, 2022 / 6 Mins read
  • Rachana Chotia
As support becomes more customer focussed, the call centre is struggling to keep up. Auto...
whatsapp
5 Mins
Meta WhatsApp Cloud API
whatsapp
Meta Launches WhatsApp Cloud API. What Does it Mean?
  • May 30th, 2022 / 5 Mins read
  • Rachana Chotia
Meta announced that it will open the WhatsApp Cloud API to all businesses during their ev...
Conversational AI
7 Mins
time is now
Conversational AI
Conversational AI: The Time is Now
  • May 25th, 2022 / 7 Mins read
  • Vittorio Barraja
I’ve been recently working on several articles in the Martech and digital space. Mostly...
customer support
6 Mins
Instagram Messener API for support automation
customer support
Integrate Instagram Messenger API with Verloop.io in 30 Seconds
  • May 24th, 2022 / 6 Mins read
  • Rachana
1.3 million.  That’s the daily, active global users on Instagram. And 90% of th...
AI in KYC
9 Mins
AI in KYC verification
AI in KYC
How Conversational AI in KYC Improves Verification Process
  • May 23rd, 2022 / 9 Mins read
  • Rachana Chotia
Did you know the global estimated amount in money laundering is $2 trillion in one year? ...
customer support
8 Mins
customer support
Types of Customer Support: IVR vs Conversational AI Support
  • May 10th, 2022 / 8 Mins read
  • Rachana Chotia
IVR vs Conversational AI competition is an ongoing debate for many. In this post, we look...
integrations
9 Mins
eCommerce integrations
integrations
Supercharge your Chatbot Conversations with These eCommerce Integrations
  • May 4th, 2022 / 9 Mins read
  • Rachana Chotia
Facebook survey shows that more than 50% of customers are more likely to shop with a busi...
voice AI
5 Mins
how voice recognition work
voice AI
Voice AI: What is it and How Does it Work?
  • April 28th, 2022 / 5 Mins read
  • Rachana Chotia
Voice AI is a conversational AI tool that uses voice commands to receive and interpret di...
Product Design
5 Mins
settings ui
Product Design
Modern. Clean. Fresh. New Settings UI Makes Way for Easy Navigation
  • April 14th, 2022 / 5 Mins read
  • Rachana Chotia
Just like how conversational AI is more appealing to users because it makes communication...

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