Digital experiences will continue to be the driving force behind Conversational AI in the...
Author: Rachana Chotia
Here to write about all things Customer Support Automation. If I’m not writing, I’m either reading or planning a trip.
Where haven’t we come across a chatbot?
The Siri on your phone, the bot on you...
80% of support queries constitute redundant and repetitive queries. And a support agent i...
Learn what is conversational AI, how it works and how your organisation can use it to pro...
Digital experiences will continue to be the driving force behind Conversational AI in the...
If you manage a customer support team, you’ll know how important and powerful it is to ...
NLP chatbot is an AI-powered chatbot that enables humans to have natural conversations wi...
Chatbots are a great resource to help you to engage with your audience and generate inter...
G2 Fall 2022 Report is out, and Verloop.io is at top of the chart (once again) with Leade...
Chatbots in banking services deliver superior customer experiences. Over the years it has...
We discuss 15 essential customer support metrics, their definitions and tips to improve t...
Call centres aren't enough to support your customers and provide seamless experiences. Yo...
Do you know that two billion active users are accessing WhatsApp today all over the world...
Chatbots in banking are redefining the way people interact with banks. We look at how ban...
80% of support queries constitute redundant and repetitive queries. And a support agent i...
A solid foundation lets you build valuable things. Be it a tree, a home or an iceberg. Fo...
Have you noticed the many use cases chatbots and voicebots are being deployed for? It’s...
Voice-based conversational AI solves customer queries by providing relevant answers. It e...
Voice-based support makes customer interactions easy, quick and efficient. We look at wha...