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Author: Rachana Chotia

Here to write about all things Customer Support Automation. If I’m not writing, I’m either reading or planning a trip.

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Conversational AI
10 Mins
Conversational AI
Verloop.io Launches New AI-Language Features
  • February 22nd, 2023 / 10 Mins read
  • Verloop.io
Since the launch of ChatGPT in Nov 2022, everyone has grown obsessed with this new large ...
G2
4 Mins
g2 best software awards feb 2023
G2
Verloop.io Leads in the G2 Best Software Awards 2023
  • February 16th, 2023 / 4 Mins read
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We’ve done it once again!  Verloop.io has been named in the recently rolled out...
whatsapp
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Verloop.io’s Outreach Solution on WhatsApp Business API
  • January 17th, 2023 / 5 Mins read
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Conversational AI
2 Mins
Gartner report
Conversational AI
Verloop.io Named in Gartner’s Competitive Landscape: Conversational AI Platform Providers
  • November 14th, 2022 / 2 Mins read
  • Rachana Chotia
Digital experiences will continue to be the driving force behind Conversational AI in the...
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10 Mins
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Loan Chatbot: Automate End-to-End Loan Application Process
  • February 10th, 2023 / 10 Mins read
  • Rachana Chotia
Chatbots in banking services deliver superior customer experiences. Over the years, it ha...
integrations
3 Mins
salesforce integration
integrations
Act Fast on Your Leads with Verloop.io – Salesforce Integration
  • February 2nd, 2023 / 3 Mins read
  • Rachana Chotia
Salesforce is a leading and preferred CRM platform for businesses across the globe. ...
chatbot
8 Mins
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100 Best Chatbot Statistics for 2023
  • January 3rd, 2023 / 8 Mins read
  • Rachana Chotia
Chatbots will be a driving force for businesses in 2023. Companies digitised many process...
Conversational AI
2 Mins
Gartner report
Conversational AI
Verloop.io Named in Gartner’s Competitive Landscape: Conversational AI Platform Providers
  • November 14th, 2022 / 2 Mins read
  • Rachana Chotia
Digital experiences will continue to be the driving force behind Conversational AI in the...
product
2 Mins
chatbot dashboard
product
Get More Out of Real-Time Dashboard with the Latest Updates
  • November 11th, 2022 / 2 Mins read
  • Rachana Chotia
If you manage a customer support team, you’ll know how important and powerful it is to ...
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7 Mins
NLP chatbots
NLP Chatbots: Why Your Business Needs Them Today
  • October 25th, 2022 / 7 Mins read
  • Rachana Chotia
NLP chatbot is an AI-powered chatbot that enables humans to have natural conversations wi...
chatbots
6 Mins
lead generation chatbot
chatbots
Move Chats from Hi to Buy Using Lead Generation Chatbots
  • September 29th, 2022 / 6 Mins read
  • Rachana Chotia
Chatbots are a great resource to help you to engage with your audience and generate inter...
customer support
2 Mins
G2 Fall report
customer support
G2 Fall Report 2022: Verloop.io Named Leader in 5 Customer Support Automation Categories
  • September 27th, 2022 / 2 Mins read
  • Rachana Chotia
G2 Fall 2022 Report is out, and Verloop.io is at top of the chart (once again) with Leade...
customer support
17 Mins
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Customer Support Metrics: Definitions and How to Improve
  • August 24th, 2022 / 17 Mins read
  • Rachana Chotia
We discuss 15 essential customer support metrics, their definitions and tips to improve t...
voicebot
10 Mins
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Top 10 Voicebot Use Cases to Improve Call Centre Experience
  • August 22nd, 2022 / 10 Mins read
  • Rachana Chotia
Call centres aren't enough to support your customers and provide seamless experiences. Yo...
whatsapp business
7 Mins
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How to Use WhatsApp Web for Business?
  • August 16th, 2022 / 7 Mins read
  • Rachana Chotia
Do you know that two billion active users are accessing WhatsApp today all over the world...
banking
7 Mins
banking
How Chatbots in Banking Are Improving Customer Experience
  • August 9th, 2022 / 7 Mins read
  • Rachana Chotia
Chatbots in banking are redefining the way people interact with banks. We look at how ban...
voicebot
15 Mins
what is voicebot
voicebot
What is Voicebot? Use Cases, Benefits and Examples
  • August 8th, 2022 / 15 Mins read
  • Rachana Chotia
80% of support queries constitute redundant and repetitive queries. And a support agent i...
customer experience
3 Mins
chatbot sdk
customer experience
Chatbot SDK: What is it and Why Should it be Updated?
  • August 2nd, 2022 / 3 Mins read
  • Rachana Chotia
A solid foundation lets you build valuable things. Be it a tree, a home or an iceberg. Fo...
cut costs
5 Mins
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Can Your Voice Chatbot Really Save you Operational Costs?
  • July 28th, 2022 / 5 Mins read
  • Rachana Chotia
Have you noticed the many use cases chatbots and voicebots are being deployed for? It’s...

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