Is the agent meeting the defined SLA time for responding to the customer?
Are th...
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Author: Harshitha Raj
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI is at the vanguard of innovation, offering a future in which human-computer conne...
The more natural, human-like communication with machines is made possible by conversationa...
As a marketer who’s weathered the storms of countless digital transformations, I’ve se...
Imagine yourself in the shoes of a frustrated customer, struggling to resolve an issue wit...
In 2022, Open AI’s ChatGPT, a language model blew minds with its ability to generate hum...
The Customer Effort Score (CES) assesses how much effort customers must make to fix an iss...
In the most competitive world of e-commerce, the checkout page is the final hurdle. It’s...