Is the agent meeting the defined SLA time for responding to the customer?
Are th...
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Author: Aarti Nair
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI is at the vanguard of innovation, offering a future in which human-computer conne...
The more natural, human-like communication with machines is made possible by conversationa...
Businesses of all sizes are automating customer support to scale and improve consumer int...
Gulf Information Technology Exhibition (GITEX), an annual trade show, exhibition and conf...
Foodtech is one of the most challenging industries in the world. Fast-moving SKUs with in...
WhatsApp Pay is finally live in India. This will have a positive impact on digital paymen...
Small features & fixes can create big product wins! We explore how Verloop.io made si...
We are excited to announce that we now have Jatis Mobile as another WhatsApp provider in ...
Ecommerce businesses today are the cusp of something extraordinary. As the pandemic takes...
Customer Acquisition Cost (CAC) is the cost incurred by an organization to convince peopl...
Measure your customer support chatbot’s achievements and value
Customer support chat...
We are nine months into 2020, the year which promised big things. Instead, we are living ...
2020 has been a rough year for luxury retailers and producers. Brands will have to rapidl...
On March 15th, India registered an unhappy coronavirus milestone - 100 positive COVID-19 ...
Follow-up email has been a key part of Email marketing which is hard to be unnoticed. In ...
More often than not, the insurance and banking industry operates as the unofficial shock a...
On a cold, windy November night in 2019, my colleague and I sat in the Verloop office. Th...