Is the agent meeting the defined SLA time for responding to the customer?
Are th...
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Author: Aarti Nair
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI is at the vanguard of innovation, offering a future in which human-computer conne...
The more natural, human-like communication with machines is made possible by conversationa...
Brands are now more focused on offering efficient customer care in terms of quality and e...
Automation in the Edtech industry uses innovative tech to bring in the change that is ben...
As technology moves ahead, the need for business process automation is also increasing at...
With the growth of customer expectations, businesses need to rethink how they provide a s...
For an effective customer experience, focusing on the agent's experiences is as important...
WhatsApp announced changes to its Terms and Privacy Policy at the beginning of the year a...
Businesses of all sizes are automating customer support to scale and improve consumer int...
Gulf Information Technology Exhibition (GITEX), an annual trade show, exhibition and conf...
Foodtech is one of the most challenging industries in the world. Fast-moving SKUs with in...
WhatsApp Pay is finally live in India. This will have a positive impact on digital paymen...
Small features & fixes can create big product wins! We explore how Verloop.io made si...
We are excited to announce that we now have Jatis Mobile as another WhatsApp provider in ...
Ecommerce businesses today are the cusp of something extraordinary. As the pandemic takes...
Customer Acquisition Cost (CAC) is the cost incurred by an organization to convince peopl...
Measure your customer support chatbot’s achievements and value
Customer support chat...