Is the agent meeting the defined SLA time for responding to the customer?
Are th...
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Author: Aarti Nair
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI is at the vanguard of innovation, offering a future in which human-computer conne...
The more natural, human-like communication with machines is made possible by conversationa...
Siraj Uddin is Head of Customer Experience at Transak. He talks about the importance of c...
When it comes to conversational AI vs live chat with human as a customer support option, ...
Conversational AI is trending and preferred communication tool for businesses. We look at...
Wondering which support is better for your company: phone or conversational AI? In this a...
We look at different types of customer support and how to go about selecting the best opt...
Travel agencies need to be prepared when the industry opens up again. We discuss the cust...
An inescapable truth of customer support is facing angry and difficult customers. In this...
Happy customers help run the business. Learn how chatbots help extend support, satisfying...
The appropriate implementation of conversational AI in the insurance industry can help sm...
Brands are now more focused on offering efficient customer care in terms of quality and e...
Automation in the Edtech industry uses innovative tech to bring in the change that is ben...
As technology moves ahead, the need for business process automation is also increasing at...
With the growth of customer expectations, businesses need to rethink how they provide a s...
For an effective customer experience, focusing on the agent's experiences is as important...
WhatsApp announced changes to its Terms and Privacy Policy at the beginning of the year a...