Is the agent meeting the defined SLA time for responding to the customer?
Are th...
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Author: Aarti Nair
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI is at the vanguard of innovation, offering a future in which human-computer conne...
The more natural, human-like communication with machines is made possible by conversationa...
Businesses use WhatsApp Message Templates to send notifications or updates to ...
Voice AI assistants have taken convenience in customer communication a level up. Your use...
Instagram has grown in popularity in the last decade. With over 1 billion users, it’s o...
AeroCRS, a leader in the travel technology industry, and Verloop.io collaborated to provi...
Integration of conversational AI platform with the customer service tools allows business...
Today, an ever-increasing number of businesses are incorporating chatbots into their webs...
Chatbots in Southeast Asia is an upward trend. With smartphone penetration sky-high, mess...
Living in the age of convenience, speed and accessibility, businesses and consumers look ...
Customer engagement today is all about creating experiences that build trust. And 95% of ...
Our website has had a complete redesign. We did this to present information in an easy an...
Big announcement coming in. WhatsApp has introduced Interactive Messages for WhatsApp Bus...
Conversational AI in logistics focuses on using the automation process to facilitate the ...
What is user intent in AI? By understanding user intents, AI can answer customers questio...
With Conversational AI in the foodservice domain, there's a significant impact on the cus...
With the uncertainties hovering high and the world transforming to locked economies due t...