Is the agent meeting the defined SLA time for responding to the customer?
Are th...
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Author: Aarti Nair
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI is at the vanguard of innovation, offering a future in which human-computer conne...
The more natural, human-like communication with machines is made possible by conversationa...
Chatbots serve many purposes. It can answer customers’ frequently asked questions, dire...
A unified customer profile view is a holistic view of customers’ information. Let’s l...
Shopify is redefining the e-commerce space. With over 3M websites around the world, you c...
Chatbots (these days) are an important part of your website. In addition to supporting yo...
Chatbots are a great medium to engage with your customers.
When a customer is en...
Customer support is a must-have for delightful customer experiences. It needs to be hassl...
Conversational marketing is on the rise. No wonder, marketers love chatbots interacting a...
On 15th November, we held a webinar on ‘How to Future Proof your Customer Support Strat...
Verloop.io introduces ‘Queue Position’ on its bot platform. It will help end-user...
WhatsApp opt-in is one of the most powerful Sales and Support tools ever made. WhatsApp Ch...
GITEX, Gulf Information Technology Exhibition, is one of the biggest tech shows in the wo...
The Middle East has remained one of the early adopters of tech and AI innovations. In thi...
Conversational AI is playing a more central role in today’s support organisation. Brand...
We couldn’t be more excited to share this news with you! Today LinkedIn announced the T...
In a world full of conversational AI chatbots, selecting the one best suited for your com...