Is the agent meeting the defined SLA time for responding to the customer?
Are th...
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Author: Aarti Nair
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI is at the vanguard of innovation, offering a future in which human-computer conne...
The more natural, human-like communication with machines is made possible by conversationa...
When we talk about customer support, we invariably think of a ticketing platform. That’...
Leads are important to any business. Without the leads, there wouldn’t be any sales and...
Chatbots serve many functions. And deployable on many channels. If you are looking for a...
At F8 Refresh in June last year, Facebook announced that it has opened up its Messenger A...
It’s a universal truth that people hate filling forms. This is especially true if there...
Earlier customers had basic expectations from a company – quality product or service an...
Chatbots serve many purposes. It can answer customers’ frequently asked questions, dire...
A unified customer profile view is a holistic view of customers’ information. Let’s l...
Shopify is redefining the e-commerce space. With over 3M websites around the world, you c...
Chatbots (these days) are an important part of your website. In addition to supporting yo...
Chatbots are a great medium to engage with your customers.
When a customer is en...
Customer support is a must-have for delightful customer experiences. It needs to be hassl...
Conversational marketing is on the rise. No wonder, marketers love chatbots interacting a...
On 15th November, we held a webinar on ‘How to Future Proof your Customer Support Strat...
Verloop.io introduces ‘Queue Position’ on its bot platform. It will help end-user...