Is the agent meeting the defined SLA time for responding to the customer?
Are th...
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Author: Aarti Nair
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI is at the vanguard of innovation, offering a future in which human-computer conne...
The more natural, human-like communication with machines is made possible by conversationa...
As support becomes more customer focussed, the call centre is struggling to keep up. Auto...
Meta announced that it will open the WhatsApp Cloud API to all businesses during their ev...
I’ve been recently working on several articles in the Martech and digital space. Mostly...
1.3 million.
That’s the daily, active global users on Instagram. And 90% of th...
Did you know the global estimated amount in money laundering is $2 trillion in one year?...
One of the most commonly asked questions on Quora for me is usually, "How do chatbots wor...
WhatsApp is one of the most popular messaging applications in the world. Using WhatsApp's...
Facebook survey shows that more than 50% of customers are more likely to shop with a busi...
Just like how conversational AI is more appealing to users because it makes communication...
We chat about the different uses of Chatbots. In this blog, we discuss the future of Heal...
Every support team looks for one thing: to be able to resolve customer queries satisfacto...
Banking is one of the leading industries to adopt digitisation and advanced technologies....
To build; or not to build – that is the question.Whether ’tis nobler in the enterpris...
WhatsApp.
The most popular and downloaded app in the world.
The app whe...
Conversational AI is revolutionising how customer service is seen and managed and has und...