Is the agent meeting the defined SLA time for responding to the customer?
Are th...
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Author: Aarti Nair
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI is at the vanguard of innovation, offering a future in which human-computer conne...
The more natural, human-like communication with machines is made possible by conversationa...
Want to know how the best real estate companies support and retain their customers? Find ...
To understand the need for a WhatsApp Chatbot for Logistics and to comprehend the size of...
There are four major factors of production - land, labour, capital, and entrepreneurship....
Are you considering using a conversational chatbot for your customer support? In this pos...
Should you or should you not get a WhatsApp Chatbot for your business?
If you ar...
Companies are questioning which service is better for their customers - human or AI-power...
AI-powered chatbots have transformed the way we understand customer support. No longer is...
The COVID-19 pandemic brought forth an unprecedented crisis, which has compelled business...
Do your chatbot users speak English? The answer is probably no.
Out of the 4.72 billio...
As support becomes more customer focussed, the call centre is struggling to keep up. Auto...
Meta announced that it will open the WhatsApp Cloud API to all businesses during their ev...
I’ve been recently working on several articles in the Martech and digital space. Mostly...
1.3 million.
That’s the daily, active global users on Instagram. And 90% of th...
Did you know the global estimated amount in money laundering is $2 trillion in one year?...
One of the most commonly asked questions on Quora for me is usually, "How do chatbots wor...