Is the agent meeting the defined SLA time for responding to the customer?
Are th...
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Author: Aarti Nair
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI is at the vanguard of innovation, offering a future in which human-computer conne...
The more natural, human-like communication with machines is made possible by conversationa...
We discuss 15 essential customer support metrics, their definitions and tips to improve t...
Call centres aren't enough to support your customers and provide seamless experiences. Yo...
A solid foundation lets you build valuable things. Be it a tree, a home or an iceberg. Fo...
Have you noticed the many use cases chatbots and voicebots are being deployed for? It’s...
Voice-based conversational AI solves customer queries by providing relevant answers. It e...
WhatsApp is the most popular messaging application in the world. With WhatsApp chatbots, ...
Want to know how the best real estate companies support and retain their customers? Find ...
To understand the need for a WhatsApp Chatbot for Logistics and to comprehend the size of...
There are four major factors of production - land, labour, capital, and entrepreneurship....
Are you considering using a conversational chatbot for your customer support? In this pos...
Should you or should you not get a WhatsApp Chatbot for your business?
If you ar...
Companies are questioning which service is better for their customers - human or AI-power...
AI-powered chatbots have transformed the way we understand customer support. No longer is...
The COVID-19 pandemic brought forth an unprecedented crisis, which has compelled business...
Do your chatbot users speak English? The answer is probably no.
Out of the 4.72 billio...