Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Author: Aarti Nair
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
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AeroCRS, a leader in the travel technology industry, and Verloop.io collaborated to prov...
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Many businesses have adopted mobile chatbots for customer service to improve their custo...
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Chatbots in Southeast Asia is an upward trend. With smartphone penetration sky-high, mess...
Living in the age of convenience, speed and accessibility, businesses and consumers look ...
Customer engagement today is all about creating experiences that build trust. And 95% of...
Our website has had a complete redesign. We did this to present information in an easy a...
A good customer service strategy is the key driving force that takes the business up the...
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Instagram is a social media platform for sharing photos and videos. It boasts 1.07 billio...
Big announcement coming in. WhatsApp has introduced Interactive Messages for WhatsApp Bu...
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