Is the agent meeting the defined SLA time for responding to the customer?
Are th...
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Author: Aarti Nair
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI call is at the vanguard of innovation because of LLM models, offering a future in...
The more natural, human-like communication with machines is made possible by conversationa...
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Customer Acquisition Cost (CAC) is the cost incurred by an organization to convince peopl...
Measure your customer support chatbot’s achievements and value
Customer support chat...
We are nine months into 2020, the year which promised big things. Instead, we are living ...
2020 has been a rough year for luxury retailers and producers. Brands will have to rapidl...
On March 15th, India registered an unhappy coronavirus milestone - 100 positive COVID-19 ...
Follow-up email has been a key part of Email marketing which is hard to be unnoticed. In...
More often than not, the insurance and banking industry operates as the unofficial shock a...
On a cold, windy November night in 2019, my colleague and I sat in the Verloop office. Th...
It’s 2020 and the Verloop office is buzzing. There’s stuff happening all around me. A...
The best way to learn how to prepare for the future is to look at the past. As we talk ab...
We have an updated version of this blog! Here's the 2021 guide: WhatsApp Bot - A Guide fo...
A Robot on WhatsApp sounds like a dystopic fantasy for many, but experts suggest it's alr...