Is the agent meeting the defined SLA time for responding to the customer?
Are th...
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Author: Aarti Nair
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI call is at the vanguard of innovation because of LLM models, offering a future in...
The more natural, human-like communication with machines is made possible by conversationa...
We look at different types of customer support and how to go about selecting the best opt...
Travel agencies need to be prepared when the industry opens up again. We discuss the cust...
An inescapable truth of customer support is facing angry and difficult customers. In this...
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The appropriate implementation of conversational AI in the insurance industry can help sm...
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Automation in the Edtech industry uses innovative tech to bring in the change that is ben...
As technology moves ahead, the need for business process automation is also increasing at...
With the growth of customer expectations, businesses need to rethink how they provide a s...
For an effective customer experience, focusing on the agent's experiences is as important...
WhatsApp announced changes to its Terms and Privacy Policy at the beginning of the year a...
Businesses of all sizes are automating customer support to scale and improve consumer int...
Gulf Information Technology Exhibition (GITEX), an annual trade show, exhibition and conf...
Foodtech is one of the most challenging industries in the world. Fast-moving SKUs with in...
WhatsApp Pay is finally live in India. This will have a positive impact on digital paymen...