Is the agent meeting the defined SLA time for responding to the customer?
Are th...
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Author: Aarti Nair
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI call is at the vanguard of innovation because of LLM models, offering a future in...
The more natural, human-like communication with machines is made possible by conversationa...
Just like how conversational AI is more appealing to users because it makes communication...
We chat about the different uses of Chatbots. In this blog, we discuss the future of Heal...
Every support team looks for one thing: to be able to resolve customer queries satisfacto...
Banking is one of the leading industries to adopt digitisation and advanced technologies....
To build; or not to build – that is the question.Whether ’tis nobler in the enterpris...
WhatsApp.
The most popular and downloaded app in the world.
The app whe...
Conversational AI is revolutionising how customer service is seen and managed and has und...
When we talk about customer support, we invariably think of a ticketing platform. That’...
Leads are important to any business. Without the leads, there wouldn’t be any sales and...
Chatbots serve many functions. And deployable on many channels. If you are looking for a...
At F8 Refresh in June last year, Facebook announced that it has opened up its Messenger A...
It’s a universal truth that people hate filling forms. This is especially true if there...
Earlier customers had basic expectations from a company – quality product or service an...
Chatbots serve many purposes. It can answer customers’ frequently asked questions, dire...
A unified customer profile view is a holistic view of customers’ information. Let’s l...