Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Author: Aarti Nair
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
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In 2025, the world of NLP (Natural Language Processing) chatbots has transformed dramati...
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A customer visits your site late at night with a question about their recent order. Inst...
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