Is the agent meeting the defined SLA time for responding to the customer?
Are th...
Author: Aarti Nair
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI call is at the vanguard of innovation because of LLM models, offering a future in...
The more natural, human-like communication with machines is made possible by conversationa...
It’s a Monday morning at a bustling customer support centre. The phone lines are flood...
Same Sound, Different Tune – The World of Voice Technology
Let's say you’re trying ...
Voice based conversational AI makes customer interactions easy, quick and efficient. Let'...
We know that manually tackling high call volume can be a nightmare. If this sounds like it...
Once considered as fiction, "talking" to machines is now a reality, thanks to the creatio...
Last week, Raj received a call about his pending loan payment. The voice on the other end...
Fintech, the technical limb of the financial industry, has spearheaded a wondrous revolu...
If you are responsible for managing debt collections at your bank or fintech institute, ...
Call centres aren't enough to support your customers and provide seamless experiences. Y...
When the market is full of products that offer the same value, businesses need to provid...
Insurance voicebot can help you connect better with your customers through their innovativ...
Voicebots are automating customer support at scale. We look at how your business can lev...
What does it take to build a voicebot that exceeds expectations? We lay down the 8 impor...
Good customer service is the backbone of any successful business, no matter its size. A si...
In Q3 of the financial year 2024, the micro-lending sector recorded a gross loan portfolio...
Converse