Is the agent meeting the defined SLA time for responding to the customer?
Are t...
Author: Aarti Nair
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.i...
Voice AI call is at the vanguard of innovation because of LLM models, offering a future in...
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In 2025, the world of NLP (Natural Language Processing) chatbots has transformed dramatic...
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A customer visits your site late at night with a question about their recent order. Inst...
WhatsApp Business API now become the go-to strategy for engaging customers and even enabli...
Self-service portals helps users to find answers on their own - without waiting in a que...
Voice recognition is quietly solving deep-rooted inefficiencies in call centres. Here’...
It’s a Monday morning at a bustling customer support centre. The phone lines are flood...
Same Sound, Different Tune – The World of Voice Technology
Let's say you’re trying ...
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