Is the agent meeting the defined SLA time for responding to the customer?
Are th...
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Author: Aarti Nair
Announcing the highly anticipated release of the G2 Spring 2024 Report – and Verloop.io...
Voice AI is at the vanguard of innovation, offering a future in which human-computer conne...
The more natural, human-like communication with machines is made possible by conversationa...
There's no shortage of guides explaining WhatsApp API's technical features. But as a marke...
When it comes to engaging customers in Saudi Arabia, knowing Arabic is just the beginning....
As a marketer who's weathered the storms of countless digital transformations, I've seen t...
Let’s face it—escalations are part of the job for any customer support agent. Whether ...
The quest for superior customer service has led companies worldwide to embrace chatbot te...
WhatsApp is undoubtedly one of the go-to messaging apps in the market, which businesses c...
Is the agent meeting the defined SLA time for responding to the customer?
Are th...
An average agent handles more than 250 conversations each month, addressing customer inqu...
Welcome to the dynamic realm of personalised marketing, where every connection is tailore...
AnswerFlow Integration with Smart Block: Elevating Smart Conversations with Verloop.io
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In today's digital world, when customers talk to businesses using phones, chatbots, socia...
The holiday season is a busy and competitive time for marketers. Consumers are bombarded ...
Prompt after prompt, we've witnessed the incredible rise of this ingenious tool that fuel...
Prompt writing has emerged as a transformative tool across various creative domains, be i...
Live chat support has emerged as one of the most efficient techniques for customer retent...