Empowering Support Teams with Gen AI Solutions!
With generative AI-powered agent empowering features assist your agents in handling conversations smartly and translating them into metrics that can improve their productivity.
Verloop.io’s exclusive agent dashboards, lets them measure the customer satisfaction score (CSAT), track the status of their conversations and even measure their overall KPIs at a glance without overpopulating data that’s unnecessary to them.
Canned responses are pre-saved messages that your agents can choose from a list of responses by typing in the keywords off the top of their mind. Needless to say, responding in a jiffy means improvement in response rates.
Allow your agents to pull information from your other applications such as CRM, Google maps etc without having to switch tabs. There’s no reason you can’t improve your response rates and resolution times with Verloop.io.
Verloop.io loves solving for nuanced pain points. With Nudge, agents can send reminder/ follow up messages automatically after a specific period of time so that no conversation is left incomplete.
Arm your agents with every bit of context they need while they handle a conversation. Get a complete summary of conversations without any effort. Pass on to the next agent who might handle the same conversation in the future. No, your customers can’t see them.
Enhance response rates and reduce workload with AI Rephrase, AI Expand, AI Tone Adjustment, and Tone Detection. Use AnswerFlow for response suggestions based on document cognition.
Do More with Verloop.io
Out-of-the-box Integrations
Connect with any app instantly. Want to access your ticketing system quickly while talking to your customers? Or perhaps payments or marketing app? We’ve got you covered.
Omnichannel Presence
Be available for your customers 24*7, be available everywhere. From Facebook to Whatsapp, Website to In-app, extend your customer support exactly where your customers are.
Measure and Reflect
Compare, and Analyse the performance of your bot with that of your agents with the most insightful chat statistics. You can also retrieve chats using webhook URLs to get customised ad-hoc reports.
ChatBanking is a step in the direction of ADIB's overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles.
Siraj Patel CTO, ADIB