Conversational AI for Customer Support Automation

Redefine Customer Support with Conversational AI

Deliver delightful support experiences to your customers with instant, personalised and intelligent conversations.

Fostering success for 500+ customers

Real-Time Interactions

Start New Conversations

Initiate interactive conversations using media-rich messages. Utilise AI, LLM and NLP to comprehend queries, respond naturally, and promptly resolve them for a secure, precise experience.

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Omnichannel Experience

Omnichannel Customer Support

Extend your presence on the web, in-app, WhatsApp, and social media like Facebook and Instagram. Enable conversations in preferred languages, even beyond business hours.

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Quick Resolutions

Scale Support Efficiently

Automate customer support for self-service. AI handles 80% of common queries, freeing and empowering agents. Integrate tools for unified customer view, reducing resolution time.

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Proactive Engagement

Send Regular Updates

Proactively update customers on orders, events, and promotions. Re-engage with personalised campaigns. Track campaign performance with intuitive dashboards for informed decision-making.

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Intuitive Reports

Easily Monitor Performance

Gain actionable insights through real-time dashboards. Monitor agent and platform performance, set goals, and receive customized reports. Leverage predictive analytics for enhanced customer engagement.

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Tailored for Every Industry’s Unique Needs

E-commerce

Share order updates, answer questions instantly and reduce cart abandonment rates.

Banking and FS

Make secure transactions and complete user KYC validation through chats.

Travel and Hospitality

Schedule trips and share media-rich messages, notifications and reminders.

Real Estate

Engage with customers, book online meetings and verify documents.

Logistics

Notify orders updated in real-time and troubleshoot customer problems on the go.

Insurance

Get users to fill out forms and complete KYC through AI-powered chats.

Foodtech

Take orders, book tables, share menus, send updates and resolve issues.

Edtech

Support and engage with students, parents, teachers and institutes for smooth communication.

Driving Support Efficiency for 500+ Brands Globally

ChatBanking is a step in the direction of ADIB's overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles.

Siraj Patel CTO, ADIB

Of course, the first response time has improved. So have the handling time for chats. I also have more visibility of all interactions between agents and customers.

Fady Jabrah Customer Experience Manager, Flyin

More and more customers prefer self-serve over calls to agents. We have been collaborating with Verloop.io to drive this mission and have come a long way.

Anuj Sharma Product Manager, Nykaa

Verloop.io stood out to us for its user-friendly interface, seamless integrations, and direct WhatsApp business service. We have also utilised their AI future to train the solution with frequently asked questions and relevant answers.

Suryanarayanan N Vice President, Marketing and Growth

This feature is a great add-on to the tool. The value it brings in terms of time-saving and effective writing is simply amazing and super helpful. With this feature, we were able to save time and increase productivity. This has helped us in auditing agents' performances as well.

Alok Sulakhe Team Lead, Ninjacart

With the help of team Verloop, we were able to create India's first Period Tracker on WhatsApp. It was a challenging ask as the platform had never been used to offer such a service before. However, the team took up the brief openly, worked through the challenges and delivered an efficient service that is useful for every menstruator in India.

Anika Wadhera Head - Marketing, Sirona