The Blueprint for a Brighter Tomorrow: Rebuilding Your Customer Experience

Welcome to our Roundtable Event on “Shaping the Future: The Impact of Conversational AI in Elevating Customer Engagement And Experience” Join us for a thought-provoking and informative discussion on the transformative potential of generative AI in rebuilding industry processes. 

With the advancement of technology, artificial intelligence has become an essential tool in many industries. Conversational AI is one such application that has the potential to revolutionise the way we design and develop products and services. The event will feature expert speakers who will share their insights on how Conversational AI can Improve Customer Experience and drive innovation.

Curated Discussions to

  • Explore the Challenges Impacting Customer Experience
  • Role of Generative AI
  • Creating Efficient Processes to Improve CSAT
  • Right Adaption of AI Solutions
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Topics of Discussion

  • Panelist Introduction 
  • The Potential of Generative AI in Driving Innovation and Increasing Efficiency in Various Industries.
  • The Ethical Implications of Conversational AI in Reshaping Customer Communication
  • The Future of Customer Interaction: Trends and Innovations in Conversational AI
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Industries on Focus

Banking and FS Banking and FS
OTA Travel
Real Estate Real Estate
Banking and FS E-commerce
and Retail
Banking and FS Logistics
Banking and FS Edtech

If you are a part of any of the above industries,
become part of the future discussion now. 

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About the Host

Urvashi Singh

Strategic Busienss Lead
Verloop.io
Swiggy | LinkedIn | Mettl

Urvashi is an experienced strategy professional with 10+ years of experience working in the SaaS space. At Verloop.io she is helping companies automate customer interactions and build future-proof customer engagement/ support channels with Conversational-AI. In these 10 years of experience, she has worked with companies like Swiggy, LinkedIn where she drove strategic engagements across different industries but focusing on BFSI.

She will be moderating this session to add inputs into how BFSI can make most out of Generative AI.

What Our Customers Have to Say

Collecting Customer Data
ChatBanking is a step in the direction of ADIB’s overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice.
Collecting Customer Data
Siraj Patel
CTO, ADIB
Collecting Customer Data
More and more customers prefer self-serve over calls to agents. We have been collaborating with Verloop.io to drive this mission and have come a long way.
Collecting Customer Data
Anuj Sharma
Product Manager,
Nykaa
Collecting Customer Data
More and more customers prefer self-serve over calls to agents. We have been collaborating with Verloop.io to drive this mission and have come a long way.
Collecting Customer Data
Fady Jabrah
Customer Experience Manager, Flyin

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