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Duration 19:41
Panellists
Fasih Abbas
Director & Head of Customer Success, Cashfree
Industry
Fintech
Fasih Abbas heads the Customer Success team of Cashfree and has an overall experience of 19 years managing businesses, people and growing them exponentially. He has over 10 years of CS leadership experience working with many of India’s largest e-commerce and Fintech brands.
We cover:
- Tracking the effectiveness of customer support
- How the customer support space evolved in the past year
- Best practices for delightful customer experiences
- Is there a need to reimagine customer support
