Agent Experience and Conversational AI in Banking Sector (MENA)

Even though the banking and financial sector is taking its leap towards the future, customers still do not get a satisfying banking experience when reaching out to resolve their issues.

The major problem is the unsatisfied customer support agents whose concerns are not addressed by any stakeholders in the sector.

Conversational AI proves to be a capable ally on the agent’s side by addressing a human agent’s pain points.

In this eBook, you will learn:

• Customer Support Agent Experience
• Factors Affecting Agent Experience
• How Conversational AI can Help
• Challenges Faced by a Customer Support Agent
• Improve CX with Agent Experience
• Conversational AI – Your Support Agents’ Best Friend
• Verloop.io’s Dierentiating Approach to Agent Experience