Why Customer Support Today is All About Self-Service

Conversational AI and advances in automation have enabled a greater degree of self-service from a customer standpoint. In today’s customer support space self-service plays a very significant role and is key when it comes to the scalability of support.

The discussion shed light on how self-service can enable businesses to scale up their operations significantly and what the customer support operations look like at Bajaj Allianz General Insurance and Noise. 

Here are some of the topics we covered:

• How much of the current support operations are currently inclined towards self-service?
• How do you think self-service and conversational AI can help with agent productivity? 
• Why self-service is key when it comes to scaling customer support 
• What’s the approximate cost of each support ticket and how has automation helped bring costs down?