Future of Customer Support is Conversational Automation

Scale Customer Support

Our conversational AI platform is created to keep up with the always-changing customer demands to deliver quick, personalised support in a language and channel of their choice, at scale.

From first interaction to lasting impressions
Empower agents by reducing their workload

Leverage the Power of AI

Our AI reasoner can understand customer questions and intents in multiple languages, ask follow-up questions and effectively provide the right response 90% of the time using natural language.

Create a Unified Customer Profile

Our conversational services allows you to integrate with your existing tools/CRMs to provide a personalised customer experience. Stitch data from different sources to get a single customer profile.

Grow your customer support 100x
Interact with every customer as you grow

Get the Best Customer Experience

Our customer success team goes above and beyond to help you get up and running in no time. From integrations to workflows, our success managers will support you throughout your journey with us.

Building The Operating System for Customer Support

Improve Customer Experience with Powerful AI

Step up customer support with quick, personalised chats powered by conversational AI. Create customised flows in your preferred language.

  • Live Chat
  • Bot Builder
  • NLP-Powered FAQ
  • Multilingual
  • Campaigns
Interact with every customer as you grow

Monitor Your Metrics And Measure Success

Track your bot and agent’s KPIs in one place. Get real-time data and identify trends in user behaviour. Drive data-backed business decisions.

  • Dashboards
  • Real-time Monitoring
  • User Insights
  • Goal Completion Rate
  • Report Scheduling
Interact with every customer as you grow

Boost Your Contact Centre Agent Performance

From filling them in on different contexts to allowing them to access other applications seamlessly, Verloop.io’s their go-to solution to handle customer conversations efficiently.

  • Agent Dashboard
  • Nudge
  • Canned Responses
  • Live Chat Plugins
  • More Details
Interact with every customer as you grow

Interact with Customers at their Convenience

Make it easy for customers to reach you at a time and place that suits them. Indulge them on their preferred channel at their convenience.

  • Website
  • In-App
  • WhatsApp
  • Facebook
  • Instagram
Interact with every customer as you grow

Sync Data for Consolidated Information

Connect with your CRM, payments and online stores, instantly. We support integration with 60+ apps to ensure you find all information in one place.

  • CRM and Ticketing
  • Marketing
  • Payments
  • Messaging Channels
  • More Apps
Interact with every customer as you grow

Protect Customer Data with Foolproof System

Keep your information confidential and secure. Manage compliance with data protection, privacy, and international data transfer regulations.

  • Role Based Access Control
  • GDPR
  • Multi-factor Authentication
  • PII
  • Data Residency
Interact with every customer as you grow

Support Automation Leaders In

Apps that We Integrate With

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Testimonials

96% Bot Deflection
Murali Reddy

We, at AbhiBus, have been able to follow the “less human intervention, more automation” model with a reduction of 33% of our agents’ time over chat. With Verloop.io’s automation in play, we’ve been able to handle the larger volumes of customer queries coming in too.

Murali Reddy VP - Customer Care & Operations, AbhiBus
Read Success Story
0 Missed Chats
Aldin Ambosta

The bot is fast from a response standpoint, because that’s what customers want. Using Verloop.io, we’ve managed to reduce our ART by almost 80%

Aldin Ambosta Head of Customer Experience, O2 Spa
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100,000+ Customers Supported
Khushboo Maheshwari

WhatsApp’s Business APIs allow me to interact with all my customers from a single number. I can also build a Verloop.io chatbot on top of it to automate my conversations.

Khushboo Maheshwari Co-founder, Kaarva
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~2.2x Increase in Customer Engagement
Anuj Sharma

More and more customers are preferring self serve over calls to agents. Understanding customer’s concerns/context is the key to an efficient self serve. We have been collaborating with Verloop.io to drive this mission and have come a long way. We are confident of building state-of-the-art experience where a lot of customer problems would be solved instantly over chat.

Anuj Sharma Vice President - Products, Nykaa
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74% Open Rate
Deepak Ramkrishna

Your reply and action has been very prompt, and I appreciate your promptness in addressing customer concerns. Keep up the good work!

Deepak Ramkrishna Head of Marketing and Communications, Marathon
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80% Reduction in FRT
Fady Jabrah

Of course, the first response time has improved. So has the handling time for chats. I also have more visibility on all interactions between agents and customers. This allows me to control agent bandwidth, in terms of the number of chats. I have more data for everything customer related, so that helps us a lot.

Fady Jabrah Manager, Customer Experience, Flyin
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2 Languages Supported
Craig Wheeler

Being Bahasa-first has helped us manage the influx of conversations considerably as customers were able to help themselves better

Craig Wheeler Group Digital and Omnichannel Director at Kanmo Group
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100% Chat Support
Aditi Kothari

We use Verloop.io to send Proactive Messages to which we want users to reply. Because we know Verloop.io has an excellent way to build customer journeys to streamline the communication

Aditi Kothari Product Manager, Lido Learning
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94% Improvement in Lead Qualification
Christiano Pailiacho

When our customers visited our website, one of the first actions they took was to head to the chat interface. The difference between the platform we used and Verloop.io was day and night. Our Sales Team loves Verloop.io.

Christiano Pailiacho Social Media & Community Manager, Waterprojects
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90% Average CSAT
Aslam Sheikh

Verloop.io’s powerful FAQ features were accurate enough to rival real-time human support; customers gave the bot identical CSAT scores – over 90% on average.

Aslam Sheikh Head of Customer Service, Medibuddy
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$2.7 million Annualized Savings
Siraj Patel

ADIB ChatBanking is a step in the direction of ADIB’s overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles. While the Bot is Emirati first; it is created keeping in mind that the UAE is a melting pot of cultures and matches the fast pace of the region and we have seen a tremendous adoption among users and experienced a surge in the usage across our demographics.

Siraj Patel CTO, ADIB
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Holistic Customer Support Starts Here

Talk to our experts to understand how Verloop.io can automate your customer support.