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We're Not Saying It, The Numbers In Our Report Are!
Read ReportVerloop.io helps businesses deliver delightful experiences across channels. Our conversational AI platform uses advanced NLP and ML to automatically resolve customer issues with natural language.
Our conversational AI platform is created to keep up with the always-changing customer demands to deliver quick, personalised support in a language and channel of their choice, at scale.
Our AI reasoner can understand customer questions and intents in multiple languages, ask follow-up questions and effectively provide the right response 90% of the time using natural language.
Our conversational services allows you to integrate with your existing tools/CRMs to provide a personalised customer experience. Stitch data from different sources to get a single customer profile.
Our customer success team goes above and beyond to help you get up and running in no time. From integrations to workflows, our success managers will support you throughout your journey with us.
Step up customer support with quick, personalised chats powered by conversational AI. Create customised flows in your preferred language.
Track your bot and agent’s KPIs in one place. Get real-time data and identify trends in user behaviour. Drive data-backed business decisions.
From filling them in on different contexts to allowing them to access other applications seamlessly, Verloop.io’s their go-to solution to handle customer conversations efficiently.
Make it easy for customers to reach you at a time and place that suits them. Indulge them on their preferred channel at their convenience.
Connect with your CRM, payments and online stores, instantly. We support integration with 60+ apps to ensure you find all information in one place.
Keep your information confidential and secure. Manage compliance with data protection, privacy, and international data transfer regulations.
We, at AbhiBus, have been able to follow the “less human intervention, more automation” model with a reduction of 33% of our agents’ time over chat. With Verloop.io’s automation in play, we’ve been able to handle the larger volumes of customer queries coming in too.
The bot is fast from a response standpoint, because that’s what customers want. Using Verloop.io, we’ve managed to reduce our ART by almost 80%
WhatsApp’s Business APIs allow me to interact with all my customers from a single number. I can also build a Verloop.io chatbot on top of it to automate my conversations.
More and more customers are preferring self serve over calls to agents. Understanding customer’s concerns/context is the key to an efficient self serve. We have been collaborating with Verloop.io to drive this mission and have come a long way. We are confident of building state-of-the-art experience where a lot of customer problems would be solved instantly over chat.
Your reply and action has been very prompt, and I appreciate your promptness in addressing customer concerns. Keep up the good work!
Of course, the first response time has improved. So has the handling time for chats. I also have more visibility on all interactions between agents and customers. This allows me to control agent bandwidth, in terms of the number of chats. I have more data for everything customer related, so that helps us a lot.
Being Bahasa-first has helped us manage the influx of conversations considerably as customers were able to help themselves better
We use Verloop.io to send Proactive Messages to which we want users to reply. Because we know Verloop.io has an excellent way to build customer journeys to streamline the communication
When our customers visited our website, one of the first actions they took was to head to the chat interface. The difference between the platform we used and Verloop.io was day and night. Our Sales Team loves Verloop.io.
Verloop.io’s powerful FAQ features were accurate enough to rival real-time human support; customers gave the bot identical CSAT scores – over 90% on average.
ADIB ChatBanking is a step in the direction of ADIB’s overall vision of ensuring customers can bank anywhere, anytime, in the language of their choice without any hassles. While the Bot is Emirati first; it is created keeping in mind that the UAE is a melting pot of cultures and matches the fast pace of the region and we have seen a tremendous adoption among users and experienced a surge in the usage across our demographics.
